Improve decision making of managers by detecting the simulated behavior
One of the major challenges of today that leaders face are the deceptive behaviors by people they come into contact with, which this course addresses. The deceptive conduct or behavior are attempts to conceal or falsify the truth. The person intentionally gives a verbal response different from the one they might think, by masking a phrase, an appreciation, attitude or genuineness. Deception does not occur by chance; it occurs through intentional behavior.
The success of deception is seen through the consistency of a person’s ability to maintain a coherent approach to the subject of his fiction. Deception is an elegant means of circumventing social standards. Conforming to the behavior under the guise of misleading tactics, the subject engages in a fake relationship, structuring and, for some manipulate a simulated space.
Deception is motivated, driven by desires, interests and achieved through various methods: inventories, exaggeration, reduction, addiction, omission, substitution, transformation, silence.
At the end of this training, participants will be able to:
- Develop their ability to detect verbal congruence with nonverbal language
- Recognize and correct their own body language and tone
- Improve their relations by initiating ability in recognizing facial micro expressions and nonverbal language on the body
- Understand emotions
- Develop the capacity to monitor the reaction in the faces through its external stimuli
- Use the skills acquired to assess the veracity and credibility of interlocutors
This course is for those who wish to develop specific skills in emotional intelligence and in particular those in leadership/managerial roles, employees involved in antifraud, employees in positions where they contact/mail/negotiate with internal or external customers. Basically those in positions where they are required to obtain important information for decision making.
From a professional perspective, the course is designed for the following areas: Banking, Insurance companies, Financial consultants, Call center, FMCG, Military, Police, Prosecution and special recruitment drives, Political consultants, Mediators, Negotiating teams, Law firms, Guards and Private security firms, and Recruitment agencies.
The purpose of this two-day training is to prepare the participants so that they can interact effectively and be able to assess the credibility of information from those they interact with, especially in high-stake situations. From the training, students will acquire knowledge, skills and competencies necessary to assess verbal and non-verbal communications. They will be able to recognize such behavior by using techniques based on the latest scientific research and field experience/practice lecturers.
